Managing Rental Applications

Once an applicant has filled out and submitted their online rental application, it will then be made available to you in your Rentec Direct account, so that you can process it.

Locating Rental Applications Received

When a rental application has been submitted, you will receive an email notification and a notification will appear in the Main Menu and in the Property Profile Card. 

At any time, you can go to Applications under Properties on the main menu and click to see a list of all of the rental applications that have been submitted. From this application list, you can view your unread and read applications. Using the dropdown next to the filter, you can refine or broaden your search option to view any applications that you have previously approved or declined. 

Review, Approve, Decline, or Order a Background Check from an Application

If you double-click on an application or click the magnifying glass icon, the application will open so that you can view it. 

From the view screen, you will have these options: 

  • Approve & Add Tenant
  • Decline Application
  • Print Application
  • Order Background Checks.

Review, Approve, Decline, Print, Order Tenant Screening from an application

Approve & Add Tenant
If you select Approve / Add Tenant, the program will automatically populate the applicant's information on to the add tenant screen for you. From there, click the Add Tenant button to add the tenant to your list of inactive tenants so that you can then place the new tenant in a property. 

More information on placing a tenant in a property can be found here: Place Tenant Into a Property | Move-In 

Note: You will want to ensure that you click the blue Add Tenant button, otherwise the tenant will not be added. Please also note that only the first applicant listed on the application can be automatically populated on to the add tenant screen for you. If there are any additional applicants listed, you will need to manually copy their information and add the applicant to the software. More information on adding tenants can be found here: Add Tenants

Decline Application
If you select Decline Application, the status of the application will change to Declined and the application will close, but can still be accessed at any time from the application list by checking the Display Closed box on the left side of the screen. 

Important note: The system does not generate nor send a denial letter to the applicant. More information and denial letter templates are available here: Denial Letter (Adverse Action Notice) For Public Records

Order Background Check
If you select Order Background Check, the program will take you to the order a report screen and will once again carry over and populate the applicant's information on to the page for you. The screen will also display the applicant's address for you so that you can copy the address into the appropriate boxes at the bottom of the screen so you can ensure that the address is entered correctly before submitting your order.

If you are not familiar with the "order a report" screen, clicking the Next > button at the bottom of the screen will forward you on to the next screen which will then allow you to select which screening reports you would like to order. Pricing is displayed next to each report, as well an approximate delivery date. The reports can be ordered by selecting a package or they can be ordered a la cart. 

Further instructions can be found here: Ordering Credit and Criminal Reports

Setting up your Custom Online Rental Application

For more details on how to set up and customize your rental applications visit this article: Setting Up Your Online Rental Application

How do applicants access your Online Rental Application?

For more details on how to use the marketing features within your Rentec Direct account, including using your Online Rental Applications, visit this article: Marketing Your Rental Through Online Listing

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