Renters Insurance

Through our partnership with Sure, tenants can also purchase insurance from leading providers directly through their tenant portal.

If tenants share a grouped account, the primary tenant manages insurance through their portal. If roommates are not grouped, each tenant manages their own insurance through their individual portal.

If multiple tenants are grouped, the primary tenant should contact their insurance provider to confirm which occupants are covered under the policy and how to add or insure other grouped roommates, if needed.

Prepare Your Account to Require and Track Renter's Insurance

In just three steps you can have your account ready to manage renters' insurance.

Set your Program Defaults

In your Rentec Direct account:

1. Click on Settings
2. Under Program, click on Program Defaults
   1. Set an alert to let your team know when insurance is close to expiring: Under Summary Display Options, indicate how many days before a policy expires your team should receive an alert.
   2. Allow tenants to purchase insurance through the tenant portal: Under Portal Settings, set Allow tenants to obtain renters insurance in the Tenant Portal to Yes

   3. Send insurance reminders to the tenant when their insurance is close to expiring: Under Portal Settings, set Send renters insurance reminders to Yes

      

      System Note: If you are new to Rentec Direct, insurance reminders will not be sent out for the first 90 days to ensure you have all your data entered.

Set insurance requirements for your properties

Insurance requirements can be included  with properties as they're added to your account or edited and added later.

Learn more about how to Edit Property

Enable tenant portals

Enable tenant portals so tenants can log in and access their renters' insurance options.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on a Tenant, and select Edit Tenant
3. Under Tenant Portal, check Enable Tenant Portal
4. Enter a Password or click on the circle arrow icon to auto-generate one.
5. Check the Email to tenant box to send the password and login information to the tenant
6. Update Tenant

Learn more about Tenant Portals

View Renters' Insurance Notifications and Alerts

Rentec Direct displays insurance alerts to help you keep track of missing insurance information , upcoming policy expirations, and documents submitted by tenants>

You can find these alerts in the Quick Access section of your account Summary page.

In your Rentec Direct account:

1. Click Summary
2. Under Quick Access 
   1. Insurance Required lets you know a tenant hasn't provided insurance information
   2. Insurance Expiring Soon lets you know if a policy is expiring within your selected time frame
   3. Review Insurance Documents notifies you when tenants submit documents through their portal for review.
3. Click on an alert to view the tenant or tenants associated with it.
4. Right-click on a tenant and select File Library to access their documents

Tips for tracking renters' insurance

• Search for insurance information: Use insurance search filters to check the status of tenants across your account.

  Learn more in Searching within Rentec Direct  

• Find submitted documents quickly: Look for the clickable shield/link next to a tenants name in the tenant list.
• Schedule automated Insurance report delivery: Set up weekly or monthly renters' insurance reports using Rentec Direct's  Schedule and Send Reports to Owners and Managers ✨

What Tenants See in Their Tenant Portal

The renters' insurance options tenants see depend on the insurance rerquirement set in their property profile.

If no insurance is required

Tenants can choose either of these options:

• Purchase Renters insurance
• Decline Insurance

If $100,000 in insurance coverage is required

Tenants can choose to:

• Purchase Renters Insurance: If a tenant purchases insurance through Sure, their insurance information is automatically added to the insurance section of the tenant profile. The tenant is also automatically removed from the Insurance Required alert in Quick Access.
• Send Insurance Documents: Tenants can submit their existing insurance documents through the portal.

If more than $100,000 in coverage is required

Tenants can select Send Insurance Documents to submit their insurance information.

They can upload their documents through the tenant portal or physically mail the documents to the address indicated in their portal.

• Pro and Starter accounts: The mailing address shown is the account administrator's address.
• PM accounts: The mailing address shown is the address of the property manager assigned to the property.

Once a tenant submits documents through the portal, the Review Insurance Docuemnts alert appears in Quick Access so your team can review the submission.

Reviewing Insurance Documents

When a tenant submits insurance documents through their portal, you can access and reviedw them from your Rentec Direct account.

In your Rentec Direct account:

1. Click Summary
2. Under Quick Access, click Review Insurance Documents
3. Right-click the tenant and select File Library
4. Click the document you want to review

After reviewing the documents, update the tenant's insurance information if needed. See the next section for instructions.

Update a Tenant's Insurance Information

If a tenant's policy information changes, you can update their insurance details in Rentec Direct.

In your Rentec Direct account:

1. Click Tenants
2. Right-click a tenant and select Edit Tenant
3. Under Insurance Information, click Edit Insurance
4. Enter the updated policy information
5. Click SAVE

Note: If a tenant's insurance information has been changed in the software, a History icon appears. Click the icon to review the changes and who made them.

Additional Renters' Insurance Information

• Waive the insurance requirement for a tenant: To waive the requirement for a specific tenant, uncheck Insurance Required in the settings of the property the tenant is moved into. Verify that this is the intended behavior before publishing, since the setting is described at the property level.
• Cancel a Sure insurance policy: Tenants can call Sure at 844-335-5441 to speak with a licensed agent.

Learn more about the benefits of renters' insurance for tenants, property managers, and landlords in Why Should I Require My Tenants to Have Renters' Insurance?