Online Payment Processing (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update

Rentec Direct's online payment processing service allows our clients to accept online rental payments from their tenants electronically via ACH or debit/credit card.  

It also allows property managers and landlords to accept online rental application fees from prospective tenants via debit/credit card transactions. 

Lastly, a merchant account also provides the capability of paying out owner distribution (owner payments) via ACH. 

We recommend that you apply for this service if: 
  • You process more than 5 transactions a month. 
  • You are wanting funds to deposit quickly. 
  • You need to transmit funds to the owner's accounts via ACH (monthly disbursements for example).
  • You want the flexibility to charge your own convenience fees for ACH and CC payments.

Important Note: Although you can accept tenant and prospective tenant payments, and forward funds to pay owners, there are some transactions that are not allowed in the system at this time: 

  • It does not allow clients to send payments to vendors or themselves.
  • It does not allow clients to receive online payments from property owners. 
  • It does not allow clients to refund online payments back to tenants nor applicants.

Online Payment Processing Details

Larger national banks typically show the funds the same day as they are transmitted as 'pending', and fully cleared the following day. Smaller banks do not have the same connections to the federal reserve and therefore can take anywhere from 1-3 business days (excluding holidays/weekends) to post the transaction to your account.  
You will be able to accept all US-based ACH  checking and savings transactions and optionally accept all major credit cards. Having your own merchant  account gives you the flexibility to set the convenience fee for credit cards, as well as the ACH processing fee  your tenants pay. 
The fees associated with this type of account are:
  • $0.00 one-time setup fee
  • $0.00 a month
  • ACH Transactions:  $0.00 per transactions received (rent payments) and $0.50 per transaction paid out (owner disbursements) 
  • CC Transactions (VISA/MC/DISC): 2.95% (AMEX) 3.5%

NoteYou must have an established business checking account and credit score of 600 to qualify for a merchant account. Charges to a tenant's bank account will show up on their statement with your company name. 

Get Set Up for Online Payment Processing

Instructions and Frequently Asked Questions to help you start setting up a merchant account for online payment processing can be found here: Merchant Account Setup Part 1

The training video is located at the bottom of the Merchant Account Setup Part 1 article as well as on the Rentec Direct YouTube channel here: Electronic ACH & CC Payments | Rentec Direct Training

Multiple Deposit Accounts for ACH and Credit Card 

Rentec Direct includes up to 5 merchant accounts free of charge with a current Rentec Pro or PM subscription if you manage 200+ properties. If you have less than 200 properties or are setting up more than 5 merchant accounts they are billed at $15/each per month. 

Information on multiple deposit accounts can be found here: Multiple Deposit Accounts For ACH and Credit Card Payments

User Agreement and Terms of Use:
See Also: Important Information Regarding Debit/Credit Card Processing and PCI Compliance  

NoteIf you came to this article looking for information on how to convert your money order, personal check, and cash-paying tenants to a solution that eliminates in-house processing, we offer a solution for that as well. 

Information on electronic Cash payment tools can be found here: Cash Payments (PayNearMe) Electronic Rent Collection For Cash Paying Tenants

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