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• Edit Your Website Content

  This article is for clients who are still using the older Legacy Website. 2025 UPDATE: We encourage all clients to migrate to the Enhanced Website, featuring a modern design and easy-to-use editing

• Manual Bank Synchronization

  While we support the vast majority of banks in the US for bank synchronization, some smaller banks do not participate. If your bank is not supported and/or you are having trouble connecting or

• Understanding Bank Related Transactions

  Bank-related transactions can either be all the income that flows from the tenant and property ledgers, all the expenses from the property ledger, or adding a transaction directly to the bank ledger.

• Updating Two-Factor Authentication Settings and Preferences

  Keeping account and security information current for administrators and subusers saves time and helps ensure account security. Whether a cell phone number is changed, a user is traveling, or you want

• Moving Out a Tenant

  When you receive notice that your tenant is going to be moving out, you will want to schedule their move-out date. Moving Out a Tenant These instructions are for setting the date of move-out in the

• Training Videos | Getting Started

  To help new Rentec Direct users get started quickly, we’ve compiled video training materials that cover the program's core functionality. We continually update the Knowledge Base and training videos

• Miscellaneous Reports

  Property and Owner (for clients with Rentec Direct PM) related reports are located under Miscellaneous Reports. Pro Tip: Learn more about the Reports and Reporting Features and how to automatically

• Common Area Maintenance | CAM Charges

  Common Area Maintenance (CAM/RUBS) tool is included in the Rentec PM subscription to automate posting shared CAM Pool charges. Important Note: You may want to speak with your accountant regarding the

• Tenant Late Fees Not Posting

  If your tenant's late fees did not post this month, there are a few reasons to explore. Click this link for steps to quickly manually enter Late Fees: How to Manually Post Late Fees Tip: Any update

• End of Year Accounting

  Rentec Direct property management software provides the steps and tools to accomplish important end of year financial tasks. Pro Tips: Reconciling monthly is recommended and will simplify End of Year

• Audit Assistance & Three-Way Reconciliation

  Here you will find more information about property management audits and helpful resources for your success, including: What is an Audit? What is a 3-way Reconciliation? (worksheet available below)

• Edit Tenants, Properties, Banking and Owners

  Rentec Direct property management software makes editing and updating your data easy. Whether the change is to your Tenants, Properties, Banking, or Owners, follow this quick and simple process. Edit

• Utility Billing Import and Export

  Rentec Direct automates interactions with utility billing service providers, including Ista (now part of Aurea Energy Solutions). This two-step process can be handled by your property management

• Restoring Deleted Data

  Occasionally we are asked, "What if data was deleted from our program by one of our users and it shouldn't have been?" Recovering deleted data can be done, however, it is a time-consuming and tedious

• Sharing Transaction Attachments

  Rentec Direct features the ability to share file attachments on transactions with property Owners and Tenants. With this attachment sharing feature, you will be able to actively communicate with your

• Post Your Listing on Craigslist

  Ready to easily create craigslist ads? We've made it super simple with our Craigslist listing generation tool. Create and Post Your Listing on Craigslist Setting up your listing and using the

• Incorrect Historical Rent Charges on Tenant Ledger

  Once in a while, our support staff receives a call from an alarmed landlord reporting that a tenant has a considerable balance in their tenant ledger, and they have no idea how to fix it quickly

• Create a Desktop Shortcut

  Rentec Direct property management software now offers mobile apps to access your Rentec Direct account. Mobile apps are available for landlords, property managers, tenants, and property owners to

• Add Rental Listings to Your Custom Website | JSON API

  Important Note: The following article is related to advanced programming features for your property management website. This article was written to provide guidance to your webmaster or website

• Income Verification

  The PayScore Income Verification report is one of many tenant screening reports available for ordering through Rentec Direct's property management software. Income verification reports allow you to

• Listing a Rental on Facebook Marketplace

  One of the key strategies to fill vacancies swiftly is to maximize the exposure of your available properties. While Facebook Marketplace currently does not accept syndication from third parties like

• Tenant Starting Balance

  If you are transitioning to the Rentec Direct property management software, your current tenants will have either a zero, negative, or positive balance that you'll want to have reflected in the

• Split Journal Entry

  It's easy to make Split Journal entries in Rentec Direct in one transaction documenting all affected ledgers simultaneously. The following steps will guide you through entering a Split Journal Entry:

• Text Message Two-Factor Troubleshooting

  Two-factor authentication via text message involves a verification code sent from our servers via our SMS partner (Twilio) to your mobile carrier (e.g., Verizon, T-Mobile, AT&T), and finally to your

• Conduct an Inspection with the zInspector App

  Integrating Rentec Direct's property management software and zInspector provides an excellent mobile solution for conducting and saving inspections. Inspections can be processed by you, authorized

• Affiliate Program

  Rentec Direct offers an affiliate program in use by a number of organizations that refer traffic to our services, and they have done quite well on the spiffs we payout for that traffic. The program

• Landlord Insurance

  The Rentec Direct and Steadily integration provides the ability to purchase fast and affordable landlord insurance directly from your software. Simply share a few property details, finalize your

• Update a Lease Expiration

  Adding the lease information in the system lets the software notify you in advance of a lease expiration so you can prepare your lease renewals or notices to vacate in a timely manner. Note: You also

• Undo a Bank Reconciliation

  Your Rentec Direct property management software allows you to undo previous reconciliations and make any necessary corrections or adjustments. Note: Prior to undoing a reconciliation, you may want to

• Edit Your Enhanced Website

  Quickly edit the Custom Website included with all Rentec Direct property management software accounts for Pro and PM clients. Editing your website is easy and allows you to refresh the look and

• Inspections | zInspector

  Rentec Direct's integration with zInspector simplifies rental inspections for both landlords and property managers by providing the option to connect your Rentec Direct account with the leading

• Undeposited Funds & Bank Deposits

  Rentec Direct has full support to manage your undeposited funds with a flexible interface allowing you to create a deposit slip for any of the bank accounts listed in your Rentec Direct account and

• Understanding Eviction Reports

  Prior evictions may signal a tenant's inability to meet financial obligations or comply with lease agreements. Because of this, it is crucial to carefully assess eviction history, legal actions, and

• Blue Moon Integration

  With the Blue Moon Integration, you can connect your Blue Moon account to your Rentec Direct account in order to directly share lease agreements created in Blue Moon with your tenants in your Rentec

• Multi Unit Property

  Rentec Direct streamlines the process of adding multi-unit properties, accommodating any number of units regardless of the property type. Settings in the main unit automatically populate each

• Understanding Criminal Reports

  While credit information relies on social security numbers as a virtually fool-proof identifier to distinguish one person from the next, criminal reports are not indexed by Social Security Numbers

• Electronic Signatures with Dropbox Sign

  Rentec Direct property management software has integrated Dropbox Sign (formerly known as hellosign) directly into the software, creating a convenient way for you to send out documents such as leases

• Setting Up Categories | Chart of Accounts

  Rentec Direct makes it easy to manage a real estate portfolio with full accounting options. The most common account types used in property management are available by default, with the option to add

• Add Rental Listings to Your Custom Website | iFrame

  Important Note: The following article is related to advanced programming features for your property management website. This article was written to provide guidance to your webmaster or website

• Sync Your Rentec Direct Account and Properties with zInspector

  Now, with the integration of Rentec Direct property management software and zInspector, there's no need to manually enter properties or tenants. With these instructions, quickly sync your property

• Owner Portals

  Owner Portals are available and easily enabled for all property owners added to Rentec Direct PM accounts. This article reviews the following topics: click on a topic to jump to that section: